Customer Support
If you are experiencing any issues, wish to request a feature, or have questions while using DDOE, please contact the DDOE's support team by creating a ticket.
After submitting the ticket, a ticket ID will be generated, and copy it for the future reference.
Note
The support team communicates in English. When requesting assistance, provide a clear description of the issue and include any relevant screenshots, error messages, or screen recordings to help the team investigate and resolve the problem more efficiently.
How to Create a Support Ticket
To access the customer help portal from within the DDOE platform, follow the instructions below:
In the DDOE platform, click on the Support Icon on the top-right side. The Support page is displayed.
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Enter the necessary details and click Submit.
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DDOE Status Page
The Dataloop Status page provides the current status of the DDOE platform, including services like API Service, Web Application, and Developer Portal, as well as information on past incidents.
Subscribe to Updates
By clicking on Subscribe to Updates, you can receive notifications whenever DDOE creates, updates, or resolves an incident. You can choose to receive these notifications via email, Slack, or feed.